Brian Hayungs

Leadership, West Region


Brian is a veteran healthcare professional with over 25 years of experience leading major business development and engagement delivery efforts across the country. His background in healthcare information technology includes business and solution development, professional services delivery, and the successful oversight of multimillion dollar consulting and software engagements. Brian leads the West Region Client Services team and brings a relentless focus on ensuring client expectations are met and 100% satisfaction is achieved. Prior to joining Encore Brian served in leadership, business … [Read more...]

Hamish Stewart-Smith

Leadership, East Region


Hamish is a seasoned leader with over 25 years of experience leading teams to deliver exceptional results across healthcare organizations, Fortune 500 companies, and the United States Air Force. He has demonstrated expertise in multi-disciplined business operations - including strategic planning, project management, crisis management, development of teams and leaders, and business development. Hamish has led complex, high-risk initiatives around the globe with the US Military and multi-million dollar cost-saving projects in the power utility sector. In the healthcare industry Hamish has … [Read more...]

Kimberly Haynie

Business Development Executive, East Region

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Starting in the early 90s, Kimberly Haynie has helped clients move from the limitations of manual medical charting to a current healthcare technology environment. As the industry made significant leaps in EHR technology, Kimberly joined Cerner Corporation. Kimberly spent 15 years in clinical software consulting and sales with McKesson Provider Technologies and Picis. She led large system-wide clinical IT system selections, EHR project plans, implementation, training and optimization projects, strategy and ROI pro forma. Now on the consulting side of healthcare IT, Kimberly focuses on new … [Read more...]

Bill Burge

Client Services Executive, Central


Bill has over 30 years of experience in healthcare information systems development, management and advisory services. Bill is a client-focused executive with expertise in information systems strategy and operations, large scale system implementations and IT sourcing strategies. Bill has provided oversight for the full lifecycle of multimillion dollar client engagements from initial strategy development through deployment and value realization. Much of his recent client engagements have focused on gaining insight and driving performance improvement by leveraging investments in EHR technology. … [Read more...]

Kelly Marino

Client Services Executive, Southwest

Kelly Marino 2014

Kelly has 20 years of healthcare experience in implementation, product and business development across a wide array of solutions spanning the full continuum of care in both the payer and provider markets. As a Client Services Executive with a 20-year commitment to healthcare, Kelly brings market experience and insight to healthcare executives in the Southwest to aid in establishing successful professional service engagements and accelerating the recognition of value to their organizations for the investments made in technology and solutions. Her understanding of and experience with the payer … [Read more...]

Jennifer Karstens

Client Services Executive, Midwest US


Jenn has over 20 years of experience leading, managing and delivering multimillion dollar engagements in information technology supporting the clinical and financial application and operational requirements of healthcare organizations. Jenn combines her deep background in SaaS and Enterprise software and consulting services with her energy, passion and commitment to excellence to help her clients achieve their goals and maintain Encore’s core foundation of 100% referenceability. … [Read more...]

Jason Griffin

Client Services Executive, Central (Texas & Oklahoma)


Jason has over 21 years of total IT experience, with 16 years in healthcare information technology. Jason has a strong record of achievement with IT strategy, information security strategy, EHR planning and implementation, IT assessments, IT and consulting service delivery, and IT and business process redesign. As a Client Services Executive, Jason has responsibility for developing and managing all aspects of business development, quality project delivery, and client satisfaction to large healthcare organizations and regional medical centers in Texas and Oklahoma. Jason has a record of … [Read more...]

Jamie Lynn Ray

Business Development Executive, West

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Jamie Lynn has over 15 years of healthcare experience and a decade of healthcare information technology consulting experience. Jamie has an impressive track record of success in account management and oversight of large-scale Epic, Cerner and Advisory engagements. Her energy and commitment to helping clients solve their business problems has led to many trusted advisor relationships across the country. … [Read more...]

Grace Wilson

Client Services Executive, Southeast


Grace has over 23 years of experience in healthcare. She is committed to understanding the challenges of her clients as they attempt to drive clinical and process performance through the use of data and technology. With a clinical and operational background, Grace enjoys acting in an advisory role and working with clients to find and develop strategies and solutions to both financial and operational challenges. She understands the importance and mechanics of utilizing clinical data and measures to drive quality improvements and meet the ever growing influence of quality on … [Read more...]

Mike Lippman



Mike has over 30 years of experience in the healthcare information technology market as a consultant, project director, account manager, practice leader, and client services executive. Mike leverages his consulting, client relationship, and operations skills to facilitate the smooth operations of Encore client services. … [Read more...]